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Visa Service Desk Analyst Job Openings in Bangalore (Hybrid) – 2025

Visa has officially announced its latest recruitment for the post of Service Desk Analyst. The workplace will be based in Bangalore with a Hybrid Work Model. Candidates with Graduate / Engineering / Post Graduate qualifications and freshers or experienced professionals are eligible to apply. Find complete details on eligibility, job description, salary, and application process below.

Company Overview

Name of the Company	Visa
Required Qualifications	Graduate / Post Graduate
Skills	Strong communication skills (both written and verbal)
Category	Technology and Operations
Work Type	Hybrid (Bangalore)

About the Role

Visa is looking for a proactive and detail-oriented Service Desk Analyst to support its growing technology operations. This position will be the first point of contact for IT service requests, system incidents, and monitoring alerts—playing a key role in maintaining operational excellence. Candidates must have strong communication, analytical thinking, and troubleshooting skills. The role also involves participating in an on-call rotation schedule to ensure 24/7 service availability.

Job Details

Θ Positions: Service Desk Analyst

Θ Job Location: Bangalore (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 744000090929505

Roles and Responsibilities

• Monitor and respond to IT incidents, service requests, and alarms in real time.
• Follow predefined service runbooks and escalation procedures.
• Analyze system performance and logs using Grafana, ServiceNow, or similar tools.
• Maintain accurate incident documentation and communication with stakeholders.
• Collaborate with cross-functional teams to ensure service continuity and uptime.
• Perform root-cause analysis and suggest preventive actions for recurring issues.
• Participate in on-call and rotational support schedules as required.

Required Skills & Qualifications

• Experience: 1–2 years in IT Service Desk or Technical Support.
• Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Knowledge of SQL queries to verify and analyze incident data.
• Strong understanding of incident management & escalation protocols.
• Excellent communication skills (written & verbal).
• Familiarity with monitoring tools like Grafana or similar.
• Willingness to work rotational shifts, weekends, and holidays.
• Basic understanding of cloud computing platforms (AWS, Azure, or GCP).
• Knowledge of ITIL processes and information security compliance.

Preferred Qualifications

• Basic scripting or automation skills for incident resolution.
• Experience working with command line utilities (curl, grep, tail).
• Ability to document incident reports and post-resolution summaries.
• Exposure to cloud environments and monitoring dashboards.

How to Apply

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Disclaimer: The information provided above is for educational and informational purposes only. All recruitment details are sourced from the official Visa career portal or verified company sources. Latest MNC Jobs does not guarantee job placements and does not charge any fees for sharing job-related information. Applicants are advised to apply through the official Visa website and avoid any third-party payment requests.