Coursera Work From Home Jobs: Hiring IT Support Specialist I – Check Eligibility & Career Details

Remote IT Support Specialist I Job Openings in India 2025 (Full-Time Remote)

Coursera has announced new job openings for the role of IT Support Specialist I. The posting location will be Work From Home – India. Candidates who have completed Graduate / Engineering / Post Graduate qualifications with 2+ years of experience are eligible to apply. All details regarding qualifications, job description, and responsibilities are provided below.

Job Overview

Name of the Company: Coursera

Job Role: IT Support Specialist I

Qualifications: Graduate / Post Graduate

Experience: 2+ years

Salary: INR 5.3 – 15.7 LPA (via Glassdoor — estimated based on similar roles)

Job Location: Work from Home - India (Remote – Full Time)

Job Category: Support

Requisition ID: 5707330004

Last Date: ASAP

Official Website: www.coursera.org

Coursera’s IT Department manages the corporate tools, systems, and technologies required to ensure seamless and efficient company operations. As a rapidly growing team, they play a critical role in supporting employees with secure, reliable, and scalable IT solutions.

Coursera is now looking for a motivated IT Support Specialist who can help provide a stable, high-performing technical environment for their staff. This internal support role demands strong attention to detail, troubleshooting abilities, and a proactive approach to solving IT issues. Responsibilities include handling IT tickets, SaaS administration, asset management, onboarding/offboarding, hardware deployment, A/V support for internal meetings, and participation in IT improvement projects.

Roles and Responsibilities

This role offers an opportunity to strengthen your IT expertise by providing first-level support to Coursera employees and identifying your potential IT career direction—ranging from basic IT fundamentals to server support, application troubleshooting, and other technology domains.

Key Responsibilities:

• Provide Global IT Support for 1500+ systems (95% Mac, 5% Windows & VDI). Handle end-user support queries, software-hardware issues, and network troubleshooting.
• Perform day-to-day IT activities such as documenting tickets, prioritizing requests, routing issues, scheduling support tasks, hardware troubleshooting, A/V support, and resolving internal IT requests.
• Conduct New Hire training sessions, introducing them to company platforms, tools, and systems.
• Provide technical guidance to team members and collaborate with Systems and Network Administration teams.
• Support hardware lifecycle management and assist in SaaS asset management tasks like auditing and access retrieval.
• Create and maintain knowledge base content and recommend improvements for productivity and service quality.
• Support operations during Indian holidays while aligning with UK business hours.

Required Skills & Qualifications

• 2+ years of experience in IT Support, Desktop Support, or System Administration with proven customer service excellence.
• Strong experience configuring & troubleshooting Mac OS.
• Experience troubleshooting Windows 10 or higher is an added advantage.
• Hands-on experience with IT tools & SaaS applications: Google Suite, JAMF, Zoom, ServiceNow, Antivirus Tools, Microsoft Office, Slack, Okta, etc.
• Excellent communication skills for both technical and non-technical audiences.
• Strong interest in learning and exploring new technologies.

Preferred Qualifications:

• Experience with intermediate system/network troubleshooting, macOS administration, Workspace One, ITSM tools like ServiceNow, and SSO technologies.
• Ability to train non-technical users effectively.
• Certifications preferred: CompTIA A+, CompTIA Security+, CompTIA Network+.

How to Apply

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