CSG Work from Home Jobs; Hiring Service Desk Analyst 1 – Apply Now

Remote Service Desk Analyst 1 Job Openings in India 2026!!!

CSG announced job vacancy for the post of Service Desk Analyst 1. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	CSG
Required Qualifications	Graduate
Skills	Excellent Communication & Critical thinking
Category	Technical Support
Work Type	Remote

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

Job Details

Θ Positions: Service Desk Analyst 1

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 31996

Roles and Responsibilities:

• You will report to Manager Service Desk to contribute toward facilitating the initial call from internal customer inquiries or incidents
• You will responsible for answering questions, creating initial tickets and may perform incident resolution
• You will maintain contact with the customer on incidents retained by the analyst, communicating status and resolution to ensure customer satisfaction
• You will gather incident details and records those details in the tracking system – including, incident description and customer information, component of the product or services affected, business impacts, workflow and subsequent severity level
• You will escalate customer incidents when unable to resolve within the service desk
• You will assist internal teams and resources to troubleshoot and identify incident resolution, capture and record initial triage information required by teams to research

Required Skills & Qualifications:

• Associate bachelor’s degree or equivalent experience
• 1-2 years of experience in working with Microsoft products including Windows 10,11 Office and Outlook
• Basic understanding of computer PC networking, standard browser troubleshooting
• Experience working in a CRM ticketing system
• Experience troubleshooting mobile phone and smart device issues
• Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)

How to Apply

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Disclaimer:

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