Appfire Work from Home Jobs; Hiring Technical Support – Apply Now

Remote Associate Product Support Engineer Job Openings in India 2026!!!

Appfire announced job vacancy for the post of Associate Product Support Engineer. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Appfire
Required Qualifications	Graduate
Skills	Strong analytical and problem-solving skills
Category	Technical Support
Work Type	Remote

Due to Appfire's exponential growth, they seek a talented and highly ambitious professional to join them as an Associate Product Support Engineer. In this significant role, you will have the opportunity to work with Appfire’s growing list of business-class products and cutting-edge Atlassian products such as Jira, Confluence deployed globally in cloud and data centre environments.

The Associate Product Support Engineer is responsible to assist customers in diagnosing and resolving technical issues while working closely with senior engineers and cross-functional teams at Appfire.

Job Details

Θ Positions: Associate Product Support Engineer

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 4663366005

Roles and Responsibilities:

• You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
• You will apply your problem-solving  skills and provide technical guidance and issue-resolution support to customer-reported issues (L1/L2).
• You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to customer-reported issues (L1/L2) and assist in L3 investigations under guidance from senior engineers.
• You will have complete freedom in taking ownership of customer issues reported and driving them through to resolution from start to finish.
• You will get an opportunity to work with Senior Engineers, Leads, Principals within Support and Engineering teams, gaining valuable knowledge and experience through collaboration.

Required Skills & Qualifications:

• Excellent verbal and written communication skills.
• Comfortable working in a team-oriented environment with flexibility for shifts (10 AM–7 PM or 2 PM–11 PM IST ) and weekend rotations, maintaining a 5-day work week.
• Strong analytical and problem-solving skills to effectively identify and resolve customer issues.
• Bachelor’s degree (3 or 4 years) in Engineering, Computer Science / IT.

Nice to Have:

• 0-1 years of total experience working as a technical support engineer (L1/L2).
• Strong fundamentals and exposure to enterprise tools or ticketing systems ( Jira Service Management, CRM tools ) is a plus.
• Excellent customer-facing skills.    

Benefits:

• Every Appfire employee is eligible for company equity
• Remote Work – flexibility to work from home or from our offices + remote working allowance up to INR 12,000 per annum (paid monthly)
• Unlimited paid sick leave in the event of an employee’s own illness or injury
• Generous vacation policy
• Group Medical Insurance – Coverage of INR 5,00,000 per annum for a family including dependents parents with no additional cost
• Crèche benefit
• Training and development – access to a comprehensive library of training videos

How to Apply

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Disclaimer:

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