CertifyOS Work from Home Jobs; Hiring Technical Support – Apply Now

Remote Technical support Engineer Job Openings in India 2026!!!

CertifyOS announced job vacancy for the post of Technical support Engineer. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	CertifyOS
Required Qualifications	Graduate
Skills	Excellent written and verbal communication skills
Category	Technical Support
Work Type	Remote

They are looking for a Technical Support Engineer (TSE) who will do technical problem-solving for their customers and internal teams. This role bridges the gap between customers, operations, and engineering by troubleshooting platform issues, investigating data and integration problems, and ensuring timely resolution while maintaining strong SLAs. The ideal candidate is technically strong, detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare SaaS environment.

Job Details

Θ Positions: Technical support Engineer

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• Customer & Ticket Support
• Own and manage technical support tickets from intake to resolution using tools such as Zendesk / Jira.
• Investigate and resolve platform issues, data discrepancies, automation failures, and workflow errors.
• Clearly document findings, root causes, and resolutions for each issue.
• Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.
• Technical Troubleshooting
• Analyze logs, API responses, database records, and system behavior to identify root causes.
• Perform SQL queries and data validation to support investigations.
• Reproduce issues in lower environments when required.
• Cross-Functional Collaboration
• Work closely with Engineering, Operations, Product, and Customer Success teams to resolve complex issues.
• Escalate bugs with clear reproduction steps, logs, and impact analysis.
• Assist Ops teams by identifying technical vs process-driven issues and routing accordingly.
• Monitoring & Proactive Support
• Proactively identify recurring issues and suggest preventive measures.
• Participate in incident response, RCA creation, and post-incident reviews.
• Documentation & Process Improvement
• Create and maintain internal documentation, runbooks, and troubleshooting guides.
• Identify gaps in support processes and recommend improvements.
• Help standardize ticket-handling procedures and best practices.

Required Skills & Qualifications:

• 0-3 years of experience in Technical Support, Application Support, or Production Support for a SaaS platform.
• Strong understanding of:
• REST APIs, HTTP methods, status codes
• JSON payloads and API debugging (Postman, curl, etc.)
• Hands-on experience with SQL for data analysis and troubleshooting.
• Familiarity with cloud-based environments (AWS, GCP, or Azure).
• Experience using ticketing and issue-tracking tools (Zendesk, Jira, ServiceNow).
• Domain & Process
• Experience supporting B2B SaaS products.
• Understanding of SLAs, incident severity levels, and escalation management.
• Communication & Soft Skills
• Excellent written and verbal communication skills.
• Ability to explain technical issues clearly to non-technical stakeholders.
• Strong ownership mindset with attention to detail.
• Comfortable working with ambiguity and prioritizing effectively.

Nice-to-Have Skills

• Experience with Python scripts, automation, or log analysis.
• Knowledge of healthcare systems such as NPI, NPPES, CAQH, or payer workflows.
• Experience working in US business hours or overlap shifts.
• Familiarity with monitoring tools and dashboards.

How to Apply

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Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.