PTC Recruitment Drive; Hiring Associate Technical Support – Apply Now

Associate Technical Support Representative Job Openings in Pune 2026!!!

PTC announced job vacancy for the post of Associate Technical Support Representative. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	PTC
Required Qualifications	Graduate
Skills	Excellent verbal and written communication skills
Category	Technical Support
Work Type	Onsite

PTC is seeking a dynamic and client-focused Associate Technical Support Representative to join the Support Services organization located in Pune (India - Night Shift) and supporting customers across North Americas. This role is responsible for providing a seamless PTC experience to achieve their customer’s desired outcomes and accelerate customers’ success to go further than they thought possible.

Job Details

Θ Positions: Associate Technical Support Representative

Θ Job Location: Pune

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: JR111857

Roles and Responsibilities:

• Customer Case Processing & Routing
• Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email.
• Route incoming customer calls to the appropriate technical support team or department.
• Escalate critical or urgent issues to Technical Support Management.
• Monitor and route ISO-related cases following low-rated customer satisfaction surveys.
• Community Moderation
• Act as an online PTC Community Moderator, enforcing moderation guidelines and contributing to PTC’s online support strategy.
• Case Handling & Support Tools
• Handle basic user issues related to PTC customer-facing tools (e.g., eSupport portal).
• Manage case routing and monitor support queues in line with ISO and internal processes.
• Analyze customer feedback submitted through the eSupport portal and CRM system.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline
• 0–1 year of experience in customer support or a related field (preferred)
• Proficiency in Windows at the user level, with basic administrative knowledge
• Excellent verbal and written communication skills for handling customer issues via phone and email
• Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues
• Solid technical writing skills, with the ability to document and share knowledge through article publishing

How to Apply

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.