American Express Recruitment Drive; Hiring Customer Service Analyst – Apply Now

Customer Service Analyst Job Openings in Gurgaon 2026!!!

American Express announced job vacancy for the post of Customer Service Analyst. The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	American Express
Required Qualifications	Graduate / Post Graduate
Skills	Strong interpersonal, communication and listening skills
Category	Customer Service
Work Type	Hybrid
Closing Date	19th May 2026 @ 12 AM

They are looking for a colleague who is passionate about customers and interested in owning all aspects of customer relationships. In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to requests from merchants, onboarding the merchant accounts on the system, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business.

Job Details

Θ Positions: Customer Service Analyst

Θ Job Location: Gurgaon

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 26007736

Roles and Responsibilities:

• Supporting the merchant onboarding business for EMEA market- Multicurrency platform.
• Perform Know your Customer (KYC) and Anti-Money Laundering (AML) due diligence and ensure merchant accounts are set up in line with the CHC guidelines for EMEA - MCCY market.
• Providing best in class merchant experience by resolving financial and maintenance queries for EMEA based merchants.
• Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition teams etc.)
• Ensure customers, stakeholder and colleague metrics such as Occupancy, UPH (Unit per Hour) and Quality are met.

Required Skills & Qualifications:

• Strong interpersonal, communication and listening skills
• Good Analytical Skills with Eye for Details.
• Proficient in MS Office Tools, PowerPoint, and Excel.  (able to easily analyze data, skilled at formatting, formulas)
• High levels of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously
• Outside rules-based box thinking, teamwork, curiosity & adaptability
• Good understanding of merchant business and USA Tax preferred but not vital.
• Demonstrated ability to effectively work in strenuous and challenging conditions.
• Preferred Qualifications: Graduate / post-graduate.

How to Apply

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