MasterControl Work from Home Jobs; Hiring Customer Support Engineer – Apply Now

Remote Customer Support Engineer Job Openings in India 2026!!!

MasterControl announced job vacancy for the post of Customer Support Engineer. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	MasterControl
Required Qualifications	Graduate
Skills	Advanced application troubleshooting skills
Category	Enterprise Support
Work Type	Remote

The Customer Support Engineer (CSE) provides in-depth application technical support to MasterControl customers. The CSE carries out troubleshooting and root cause analysis while resolving advanced technical issues for our customers. CSEs work with fellow team members, service consultants, sales operations, and other company resources to increase customer satisfaction and loyalty. CSEs act as the customer’s first point of contact and are responsible for the identification of software defects as well as the reporting of such to development, while providing interim solutions when available and necessary. 

This position works with other internal resources to ensure that issues are resolved in a timely fashion. CSEs follow technical support industry-standard best practices, concepts, and procedures. A certain degree of creativity and latitude is required. Full product training will be part of the onboarding process for the successful candidate

Job Details

Θ Positions: Customer Support Engineer

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 4694220005

Roles and Responsibilities:

• Exceeding customer expectations by providing a tailored service experience.
• Identify and resolve customer issues via incoming calls, emails, etc.
• Provide customers with knowledge regarding software functionality and best practices.
• Identify and reproduce software defects for submission to development.
• Provide Customers with root cause analysis and in-depth troubleshooting. 
• Meet and exceed Service Level Agreements through effective incident management.
• Writing Technical Documentation (i.e. Knowledge Base Articles).
• Contributes to the departments' Key Performance Indicators (KPI)
• Performs software implementation, installation, and upgrades to MasterControl customers.
• Updates and maintains reports for customers and key internal contacts.
• Provides backup support to other CSE team members.
• Works directly with escalation engineers to assure resolution of critical customer issues.
• Provide and participate in technical training and knowledge transfer for new or complex products.
• Contribute to overall content and quality of knowledge base utilizing the Knowledge-Centered Support principles. 
• As directed, performs special projects.

Required Skills & Qualifications:

• Excellent customer relationship and advocacy skills.
• Advanced application troubleshooting skills.
• Database management knowledge / MS SQL experience required.
• Attention to detail.
• Professional-level writing and communication skills.
• Professional English language, speaking/writing skills
• LDAP & Active Directory experience / knowledge desirable
• Understanding virtual environments. Strong experience desirable.
• Programming experience / knowledge (Java Script, HTML) helpful
• Proficient with Claude Code or similar

How to Apply

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Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.