NTT Data Recruitment Drive; Hiring Helpdesk Associate – Apply Now

Helpdesk Associate – ITIL Job Openings in Noida 2026!!!

NTT Data announced job vacancy for the post of Helpdesk Associate - ITIL. The place of posting will be at Noida. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	NTT Data
Required Qualifications	Graduate
Skills	Excellent communication and customer service skills
Category	Customer Support
Work Type	Onsite

The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Job Details

Θ Positions: Helpdesk Associate - ITIL

Θ Job Location: Noida

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 369023

Roles and Responsibilities:

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Required Skills & Qualifications:

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Willing to work from office 5 days in a week.
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language
• Flexibility to work in rotational shifts (24/7).

How to Apply

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