Presidio Recruitment Drive; Hiring Cloud Support Engineer – Apply Now

Cloud Support Engineer Job Openings in Chennai, Coimbatore, Bangalore & Hyderabad 2026!!!

Presidio announced job vacancy for the post of Cloud Support Engineer. The place of posting will be at Chennai, Coimbatore, Bangalore & Hyderabad - Hybrid. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Presidio
Required Qualifications	Graduate
Skills	Strong interpersonal skills and expert level relationship management abilities
Category	Engineering
Work Type	Hybrid

At Presidio, tthey’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. They empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

Job Details

Θ Positions: Cloud Support Engineer

Θ Job Location: Chennai, Coimbatore, Bangalore & Hyderabad - Hybrid

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: ENGIN009788

Roles and Responsibilities:

• Manage, configure, and troubleshoot customer AWS environments via phone and remote access.
• Build and oversee the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.
• Provide feedback to management on process improvements and areas of concern.
• Communicate and empathize with customers, peers, team and managers
• Creates and maintains good technical documentation/runbooks based on team standards.
• Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.
• Strong technical troubleshooting skills, perseverance, and patience
• Track vendor support cases through to problem resolution on production issues.
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.
• The engineer will be expected to develop additional skills in other products as business needs dictate.
• Respond to customer service calls and emails in agreed upon timeframe.
• Manage service tickets that are assigned to your personal and team queue.
• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.

Required Skills & Qualifications:

• 2+ years ‘supporting and/building solutions on AWS
• 2+ years’ experience utilizing a ticket system such as Remedy, ServiceNow.
• Must be comfortable to work on 24/7 Environments (Predominantly on US business hours)
• Excellent English communication Skills
• A drive for Achievement and Effort, Adaptability/Flexibility, Attention to Detail, Analytical Thinking,
• Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance.
• A history of successfully managing and operating multi-vendor environments.
• Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management.
• The ability to function in a team environment and recognize and take on tasks with self-direction.
• Passion to continue learning and expanding your knowledge.

Other duties as assigned Technology/Area of Specialization:

• Experience with VPC, EC2, RDS, S3, CW, CF, ELB, ASG, EFS, EBS, WAF is mandatory
• Knowledge of RDS, REDSHIFT or other relational and non-relational databases
• Strong knowledge of Linux systems administration
• Troubleshoot complex issues with clients’ cloud infrastructure
• Administer and optimize cloud infrastructure
• Manage cloud infrastructure using infrastructure as code and automated configuration tools
• Embrace security-first, assumed breach methodologies to ensure client compliance and continuously improve client security posture
• Patch cloud infrastructure using a CI/CD pipeline to ensure that all instances are running the most secure software versions with the ability to react quickly to service impacting bugs and changes
• Continuously develop technical skills to gain mastery with the established DevOps toolchain and stay current with new services and technologies
• Experience leveraging DevOps solutions to deploy changes to cloud infrastructure

How to Apply

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Disclaimer:

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