Avantor Recruitment Drive; Hiring Associate – Apply Now

Customer Experience Associate Job Openings in Coimbatore 2026!!!

Avantor announced job vacancy for the post of Customer Experience Sr. Associate. The place of posting will be at Coimbatore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Avantor
Required Qualifications	Graduate
Skills	Excellent customer service skills (friendly, courteous and helpful)
Category	Customer Service
Work Type	Onsite

Avantor is seeking a Customer Experience Sr. Associate. He/She is responsible for answering routine questions and addressing issues from internal or external customers. Frequently escalates more complex customer complaints or issues to a more senior customer service representative or supervisor.

Job Details

Θ Positions: Customer Experience Sr. Associate

Θ Job Location: Coimbatore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R-172905

Roles and Responsibilities:

• Primary contact with customers by phone concerning orders, returns, shipments and products.
• Receive and enter phone, fax, and e-mail orders.
• Call customers when necessary to advise shipments delay and/or information necessary to process orders.
• Make changes to or cancel orders/backorders.
• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Initiate file maintenance for corrections to customer file.
• Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
• Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs.
• Work closely with internal departments to assure commitment to customer is met in a timely manner.
• Solicit sale of new or additional services.
• Handle irate customers in a professional manner.
• Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
• May initiate shipment tracers with carriers.
• Performs other duties as assigned.

Required Skills & Qualifications:

• Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required.
• Experience: 0-8 years of Customer Service experience preferred.

Preferred Qualification:

• Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook
• Excellent customer service skills (friendly, courteous and helpful)
• Excellent communication skills (grammar, voice, diction)
• Strong customer orientation
• Ability to evaluate customer needs, and respond with appropriate action/delivery

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