Convera Recruitment Drive; Hiring Customer Support Associate – Apply Now

Customer Support Associate Job Openings in Pune 2026!!!

Convera announced job vacancy for the post of Customer Support Associate. The place of posting will be at Pune (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Convera
Required Qualifications	Graduate
Skills	Strong English, written and verbal communication skills
Category	Customer Support
Work Type	Hybrid

At Convera, they’re looking for motivated, empathetic, and customer-focused individuals to deliver truly outstanding support experiences. As a Customer Support Associate, you will play a key role in supporting their customers — including students, institutions, corporate clients, and partners — through their journey with Convera. You will handle queries efficiently, resolve issues with care, and ensure every interaction is positive, clear, and professional. You will support customers across multiple channels (live chat, email, and telephone), and your ability to provide timely, high-quality responses will directly contribute to customer satisfaction and retention. If you're passionate about helping others, solving problems, and delivering exceptional service in a fast-paced environment, this is the role for you.

Job Details

Θ Positions: Customer Support Associate

Θ Job Location: Pune (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 4911121101

Roles and Responsibilities:

• Customer Query Management
• Handle pre- and post-transaction queries across multiple channels (email, phone, live chat)
• Provide accurate, timely responses and first-contact resolution wherever possible
• Escalate complex queries to relevant internal teams when needed
• Deliver professional, empathetic, and consistent support in every interaction
• Guide customers — including students — through processes such as submissions, account access, and documentation
• Proactively follow up with customers to gather required information and ensure resolution
• Service Excellence & Performance
• Meet and exceed agreed SLAs and KPIs
• Maintain a high standard of quality and consistency across all interactions
• Build rapport with students and create a positive support experience
• Identify opportunities to improve the student journey and reduce friction points
• Administration & Continuous Improvement
• Maintain accurate and up-to-date records in internal systems
• Ensure all student requests are tracked and completed within deadlines
• Support team initiatives and contribute to process improvements
• Share feedback and suggest enhancements to improve service delivery

Required Skills & Qualifications:

• Strong English, written and verbal communication skills
• Ability to ask effective questions to understand student needs
• Confident using digital systems and platforms (e.g. CRM, ticketing tools, MS Office)
• Professional and friendly communication style
• Strong attention to detail and accuracy
• Ability to manage workload, prioritize tasks, and meet deadlines
• Resilient and able to handle challenging situations or complaints
• A proactive, self-motivated approach with a strong team mindset

Desirable Experience

• Experience in a customer-facing support or service role
• Background in education, financial services, or other regulated environments
• Experience working in a fast-paced, high-volume support environment
• Demonstrated commitment to delivering an excellent customer experience

How to Apply

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Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.