Genpact Recruitment Drive; Hiring Process Associate – Apply Now

Process Associate - Customer Service Job Openings in Gurgaon 2026!!!

Genpact announced job vacancy for the post of Process Associate - Customer Service. The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Genpact
Required Qualifications	Graduate
Skills	Effective probing skills and analyzing / understanding skills
Category	Customer Service
Work Type	Onsite

Genpact is an agentic and advanced technology solutions company. They leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, they provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, they deliver lasting value for the world’s leading enterprises.

Job Details

Θ Positions: Process Associate - Customer Service

Θ Job Location: Gurgaon

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: HIG023631

Roles and Responsibilities:

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Required Skills & Qualifications:

• Graduate (Any Discipline except law)
• Freshers are eligible
• Candidates with previous exp. (1-3 yrs) in voice process/calling can appear for interview.

Preferred qualifications

• Previous experience in customer service role (voice)
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

How to Apply

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.