Infor Work from Home Jobs; Hiring Technical Support Analyst – Apply Now

Remote Technical Support Analyst Job Openings in Hyderabad 2026!!!

Infor announced job vacancy for the post of Technical Support Analyst. The place of posting will be at Hyderabad (Remote). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Infor
Required Qualifications	Graduate
Skills	Analytical thinking & Problem-solving
Category	Customer Support
Work Type	Remote

Infor are looking for a Technical Support Analyst who is passionate about delivering high-quality, customer-focused support. As part of their dynamic Global Support team, you will play a key role in resolving complex issues, supporting mission-critical applications, and ensuring their customers get the most out of their Infor solutions.

Job Details

Θ Positions: Technical Support Analyst

Θ Job Location: Hyderabad (Remote)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 48694

Roles and Responsibilities:

• Provide timely and accurate technical support to Infor customers via phone, email, and web channels.
• Diagnose and troubleshoot software application issues, identifying root causes and proposing effective solutions.
• Collaborate with internal teams—including R&D, Cloud Operations, and Product Management—to drive resolution of customer-reported issues.
• Manage and prioritize a queue of support cases while meeting SLAs and customer satisfaction targets.
• Create and maintain internal knowledgebase articles, FAQs, and technical documentation.
• Act as a customer advocate by sharing feedback and insights with cross-functional teams to influence product improvements.
• Participate in product training and continuous learning to stay current with Infor technologies and industry trends.

Required Skills & Qualifications:

• Experience in a technical support, application support, or helpdesk role.
• Experience in AI technologies and infrastructure.
• Experience in SQL, database querying, and log analysis.
• Experience in a problem-solving environment where analytical thinking skills are required.
• Experience working independently and in a collaborative team environment.

Preferred Qualifications:

• Experience with Cloud / Saas / ERP, or enterprise software
• ITIL certification

How to Apply

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