NatWest Group Recruitment Drive; Hiring Customer Service & Operations Analyst– Apply Now

NatWest Group announced job vacancy for the post of Customer Service & Operations Analyst. The place of posting will be at Gurgaon & Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	NatWest Group
Required Qualifications	Graduate
Skills	Strong knowledge in banking operations
Category	Customer Service & Operations
Work Type	Onsite
Closing Date	24th July 2026

In this role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll liaise with customers and businesses to gather accurate information and resolve Private Banking Wealth Management queries efficiently and effectively. This position gives you the opportunity to build your reputation as a subject-matter expert, strengthening your visibility and influence across the bank. They're offering this role at senior analyst level

Job Details

Θ Positions: Customer Service & Operations Analyst

Θ Job Location: Gurgaon & Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R-00281484

Roles and Responsibilities:

As their Customer Service and Operations Analyst, you’ll maintain a clear understanding of customer and stakeholder needs to deliver the most appropriate, fit-for-purpose solutions for complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed, and contributing to the development of business continuity plans.

In your day-to-day, you’ll be:

• Supporting orderbook management and prioritisation
• Authorising and investigating transactions in line with defined KPIs
• Providing specialist support by monitoring and sharing MI
• Collecting and analysing information from customers and businesses
• Reviewing processes that could be enhanced to improve customer experience

Required Skills & Qualifications:

To succeed in this role, you’ll have strong ability to understand customer needs and build productive relationships with stakeholders, supported by solid industry knowledge. You’ll bring sound analytical skills that help you interpret information quickly and make sound decisions. You’ll also need to work well in a fast-paced environment and have strong organisational skills to meet deadlines consistently.

They’ll expect you to demonstrate:

• Strong knowledge in banking operations
• An awareness of changes in trends, policies and regulations
• Deep insight into the Private Banking industry and its customers
• Thorough understanding of banking products, processes and systems
• At least 12 months of experience in AML/CDD/KYC, with the ability to make informed decisions and provide clear, well-defined justifications for the reviews conducted
• Experience in CDD Remediation, including performing CDD/EDD/TDD reviews, as the role requires validating client information through both internal and external sources

How to Apply

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.