Porch Group Work from Home Jobs; Hiring Claims Representative – Apply Now

Remote Claims Representative Job Openings in India 2026!!!

Porch Group announced job vacancy for the post of Claims Representative. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Porch Group
Required Qualifications	Graduate
Skills	Good problem-solving and decision-making skills
Category	Operations
Work Type	Remote

The Claims Representative handles customer-submitted claims related to services provided by Moving Place, Porch Moving Group, Hire a Helper, Moving Staffers, Simple Moving Labor, and all similar platformed business units. This role focuses on damage(s) sustained during services to customers' household goods (HHG), property damage (PD), and damage-related service issues, investigating each claim while communicating with customers and Move Service Providers (MSPs) to resolve cases accurately and promptly. Sitting within their Consumer Services Group and reporting to a Claims Supervisor and, ultimately, the Customer Service Manager, this role plays a key part in supporting Moving Place, Porch Moving Group, HireAHelper, Moving Staffers, and Simple Moving Labor. The goal is to be a satisfied customer and have a fair outcome for all parties, in line with the company's Terms of Service.

Job Details

Θ Positions: Claims Representative

Θ Job Location: Remote (Work from Home)

Θ Salary: ₹475,000 – ₹500,000 INR annually

Θ Job Type: Full Time

Θ Requisition ID: JR101406

Roles and Responsibilities:

• Receive, document, and manage assigned claims from start to resolution
• Investigate claims by requesting and reviewing move details, photos, crew notes, and customer statements to determine what happened
• Determine appropriate resolutions (repair, replacement, reimbursement, discount, etc.) within approved guidelines and timelines set for the department
• Communicate clearly and professionally with customers and MSPs throughout the claims process, including next steps and timelines
• Process approved compensation, discounts, or account adjustments accurately
• Keep detailed, accurate notes on every claim and all related communications
• Identify recurring issues and report trends to management for process improvement
• Escalate complex or high-risk claims to a supervisor when needed
• Stay active and responsive on team communication channels
• Support special projects and new-hire training as assigned
• Provide excellent service by phone and email

Required Skills & Qualifications:

• Bachelor's degree
• U.S. Customer Claims, Customer Service, or Moving Industry experience (1+ years)
• Experience with Microsoft Office/Google Suite (Word, Excel, Slides, Sheets)
• Organized, detail-oriented, and able to manage multiple open claims at once
• Good problem-solving and decision-making skills
• Accurate data entry and basic math skills (adding, subtracting, multiplying, dividing)
• Positive, empathetic, and professional attitude toward customers and Move Service Providers at all times
• Ability to access and act quickly on workflows so that every claim is addressed promptly
• Willingness to learn from and accept feedback, with a committed work ethic
• Proven experience working with US based business teams
• Excellent written and communication skills in English language
• This role requires full and ongoing overlap with Porch's U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

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