Sophos Work from Home Opportunity | IT Support Engineer – Latest MNC Jobs

Sophos invites applications for the post of IT Support Engineer for Work from Home (Remote Locations). Candidates with Graduate & Certified, in-depth knowledge of either Mac or PC OS environments, in-depth knowledge of one or more Microsoft Products (Win10&11, O365, Teams) are eligible to apply. Candidates apply through the link given below

Name of the Organization: Sophos

Notification ID:

Positions: IT Support Engineer

Location: Remote

Salary: As per company Norms

Qualifications:

• Certified, in-depth knowledge of either Mac or PC OS environments
• Certified, in-depth knowledge of one or more Microsoft Products (Win10&11, O365, Teams)
• An excellent knowledge of laptops, Desktops, Printers, Mobile Phones, and peripherals with a view to providing recommendations to our standard offering.
• Proficient in diagnosing and resolving Audio-Visual equipment (AV) and application issues.
• Generalist knowledge of the entire OS stack.
• The ability to decode a network packet trace and understand principles of IP processing.
• Define, create, and review hardware standards to meet the needs of our customer base.
• Comfortable working with development teams and external support providers troubleshooting complex issues.
• Comfortable troubleshooting connectivity and performance issues of cloud computing environments
• Excellent communication skills in English both written and verbal. (Able to draft communication to a broad audience of users, including companywide communications).
• Support and creation of engineering and customer training materials.
• Excellent customer service and problem-solving skills to delve deep into issue, collaborating with internal and external parties as necessary, ensuring a repeating issue is resolved and fully documented.
• A desire to keep up with latest technology and industrial standards and how it be applied to IT Service.
• Demonstrates strong presentation, organization and leadership skills. 
• Ability to identify, own, and drive solutions to technical challenges.

Job Description:

Responsible for the development and training of interns and new IC1 and IC2 IT engineers within the IT service organization and be a point of escalation for all IC1 and IC2 support engineers. At times will be responsible for entire projects and functions, having a modest impact on the organization and projects that have a considerable impact on the results and operations of the department.

Responsibilities:

• Interact with customers through video calls, chat, email or in person to triage and resolve tickets using existing knowledge.
• Provide high-quality and personalized IT support to the senior executives.
• Support onboarding of new employees
• Support and facilitate leading Major Incident and problem management processes, ensuring processes are followed, and RCAs are progressed as required.
• Reporting of statistics relating to OLAs and SLAs
• Define, create, and review Standards, and Procedures relating to IT services.
• An active player within larger IT SME driven projects.
• Excellent communication skills in English both written and verbal. (Able to draft communication to a broad audience of users, including companywide communications).
• Support the creation of engineering and customer training materials.
• Excellent customer service and problem-solving skills to delve deep into issue, collaborating with internal and external parties as necessary, ensuring a repeating issue is resolved and fully documented.
• Keep up with the latest technologies, IT Concepts, innovations and industrial standards and how it be applied to IT Service.
• Demonstrates strong presentation, organization and leadership skills.
• Ability to identify, own, and drive solutions to technical challenges.

Online Application Link – Click Here

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