Amazon Work from Home Opportunity; SPS Associate – Latest MNC Jobs

Amazon invites job applications for the post of SPS Associate for Virtual (Work from Home) locations. Candidates with Any Graduation (other than BE, BTech and MBA Freshers) Language: English & Committed Selling Partner advocate, drive process & tool improvements are eligible to apply. Candidates are advised to apply soon before the link expires

Name of the Organization: Amazon

Notification ID: 2526096

Positions: SPS Associate

Location: TN (Virtual)

Salary: As per company Norms

Required Qualifications:

• Any Graduation (other than BE, BTech and MBA Freshers) Language: English
• Technical (Computers & Internet) savvy is required.
• Committed Selling Partner advocate, drive process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure, and professional attitude
• Exemplary performance record, particularly with regard to quality & productivity
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Job Description:

The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. 

Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. 

Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.

Responsibilities:

• Demonstrates effective, clear and professional written and oral communication in English Language.
• Ability to handle inbound and outbound calls along with email support in English Language,
• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.
• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.
• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.

Online Application Link – Click Here

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