Canonical Work from Home Jobs; Graduate Customer Success Manager

Canonical invites job applications for the post of Graduate Customer Success Manager for Remote (Work from Home) locations. Candidates with Graduate & Strong organisational skills, ability to structure and constantly update documentation are eligible to apply. Candidates are advised to apply soon, before the link expires

Name of the Organization: Canonical

Notification ID: 5827273

Positions: Graduate Customer Success Manager

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
• Fluency in a language other than English

Job Description:

This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a the portfolio assigned. Ubuntu is chosen by thousands of new users every month. This is our responsibility to ensure the best user experience for them through problem solving, onboarding, enablement and value realisation, the all the way to success. Through collaborative problem solving and participation in campaign efforts, you will connect with a large range of users of Canonical’ products and identify our future champions.

Responsibilities:

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

Online Application Link – Click Here

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