CSG Work from Home Jobs; Hiring Technical Support Analyst I – Apply Now

The Technical Support Analyst will work as part of a team of professionals who are responsible for support of a suite of applications supporting CSG/FSM business requirements. This role will be responsible for understanding the issues which have been reported and communicate well with all parties to resolve customer issues. Candidates are advised to apply soon, before the link expires

Name of the Organization: CSG

Requisition ID: 28203

Positions: Technical Support Analyst I

Location: Remote (Work from Home)

Salary: As per company Norms

Required Skills & Qualifications:

• Bachelor's degree in business, related field, or equivalent experience
• 1-3 years of work experience in software industry or related fields
• Understands the principles of SDLC and PMLC
• Able to communicate effectively to convey and clarify information
• Solid written and verbal communication skills in English
• Basic understanding of client requirements and product implementation
• Experience in Ticket and queue management
• Experience in Telecommunication industry is preferred
• Good understanding of complex software system architecture and operation
• ITIL Foundation v3 accreditation will be an advantage
• Knowledge in a development language will be an advantage
• AWS and knowledge of cloud technologies will be an advantage
• Tech Skills : Shell Scripting and Basic SQL .
• Knowledge with any other programming language will be an advantage

Responsibilities:

• Login time - At around 7:30am IST.
• Ticket intake and triage; Troubleshoot, diagnose, triage application defects
• Tight Incident Management procedures; Frequent updates, progress, transparency
• Incident ownership from inception to resolution
• Work with stakeholders to gather data and move issues to resolution
• Respond to requests such as clarifying functionality and configuration and completing service requests
• Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
• Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
• Willing to work on overlap model for knowledge acquisition.
• Documenting operational procedures and best practices.
• Ensure compliance with SLAs and OLAs.
• Support on-call and working on weekends/public holidays is required.

 

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