Mphasis Recruitment Drive; Hiring Junior Fulfillment Associate – Apply Now

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Name of the Organization: Mphasis

Requisition ID:

Positions: Junior Fulfillment Associate

Location: Bangalore

Salary: As per company Norms

Educational Qualifications:

• High School pass is minimum requirement with Excellent Communication skills.
• BSc, B. Com and BA or Diploma holders (12+3 years of education)

Skills & Qualifications:

• Freshers / 6 to 12 months of Back-office operations experience preferred.
• Good communication skills
• Understanding of supply chain management / order tracking and documentation preferred
• Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.
• Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
• Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Job Description:

The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Responsibilities:

• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Understand and proactively addresses user's concerns, identifying the root of the issue.

Selection Criteria:

• V&A Assessment – SVAR score of 50
• Interview

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