Sutherland Recruitment Drive; Hiring Associate Account Management – Apply Now

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. Sutherland do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation. Candidates are advised to apply soon, before the link expires

Name of the Organization: Sutherland

Requisition ID: 743999893834483

Positions: Associate Account Management

Location: Mumbai

Salary: As per company Norms

Educational Qualifications:

• HSC or Graduation

Additional information:

• High level of spoken English with great American culture understanding
• Experience in providing fantastic customer service on the phone.
• Amazing phone presence (people can literally hear you smiling).
• Fluent comprehension and composition skills while communicating and retaining shared thoughts.
• Ability to manage and maintain required communication pace
• Ability to maintain and manage active engagement during communications

Job Description:

• Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
• Update and input Customer details and contact notes accurately into the system(s)
• Resolve Customer problems in a timely fashion & Deliver on Customer commitments
• Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
• Achieve and maintain required metrics and goals

Apply Link – Click Here

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