Thermo Fisher Scientific Recruitment Drive; Hiring Customer Service Representative I – Apply Now

Are you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! They are a world-class company known for their exceptional products and services. Join their team and be a part of their ambitious mission of enabling their customers to make the world healthier, cleaner, and safer. Candidates are advised to apply soon, before the link expires

Name of the Organization: Thermo Fisher Scientific

Requisition ID: R-01274708

Positions: Customer Service Representative I

Location: Bangalore

Salary: As per company Norms

Required Skills & Qualifications:

• A proven track record of delivering flawless customer service
• Excellent written and verbal communication and interpersonal skills
• Excellent problem-solving skills and a customer-centered approach
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in using customer service software and tools
• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 0 – 1 year experience
• Flexible to work the night shift

Job Description:

As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include:

• Responding promptly and efficiently to customer inquiries via email
• Resolving customer complaints and ensuring customer satisfaction
• Processing orders, forms, applications, and requests accurately and promptly
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with internal departments to ensure customer needs are met
• Identifying and assessing customers' needs to achieve effective solutions
• Providing product information and recommendations to customers
• Ensures that performance metrics / SLAs are met
• Ensure adherence to all internal / external processes defined

 

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