Wipro Recruitment Drive; Hiring Service Desk Analyst – Apply Now

Wipro's Service Desk Analyst role involves serving as the first point of contact for clients seeking technical assistance. Analysts are responsible for troubleshooting and resolving a variety of IT issues, including hardware malfunctions, software problems, and network connectivity difficulties. They often work remotely, interacting with clients via phone, email, or chat to diagnose and address their concerns. Through their problem-solving skills and understanding of IT systems, Service Desk Analysts play a crucial role in ensuring efficient and uninterrupted operations for Wipro's clients.

Name of the Organization: Wipro

Requisition ID: 3092984

Positions: Service Desk Analyst

Location: Bengaluru, India

Salary: As per company Norms

Educational Qualifications:

• Graduate

Job Description:

• Good experience in Unified Communication and/ or MS Teams Collaboration Engineering role or similar.
• Expertise in the AudioCodes product portfolio, including VoIP networking, Session Border Controllers, and IP Phones.
• In-depth experience with the Microsoft Teams Phone Systems platform, including both Operator Connect and Direct Routing.
• Advanced understanding of Network Infrastructure as pertains to Unified Communications, with proficiency in network protocols (TCP/IP, HTTP, SSL, SIP, RTP/RTCP) and experience with firewall and NAT configurations.
• Proven experience designing, installing, and maintaining UC platforms and Telecommunications systems.
• Certification in Microsoft Teams/Audiocodes and any PBX systems is a plus.
• Experience managing and troubleshooting a UC environment using monitoring toolsets.
• Exceptional problem-solving abilities, with the capacity to consider and act upon multiple potential solutions swiftly and effectively.

 

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