HCL Tech Walk-In Drive; Hiring Customer Support – Apply Now

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process. Process: Inbound Calling. No sales or upselling or cross selling. HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. They work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Name of the Organization: HCLTech

Requisition ID: 301024013265

Positions: Customer Support - International Voice Process (Freshers)

Location: Chennai

Salary: INR 2.5 to 2.6 LPA

Required Qualifications:

• Only Arts & Science graduates
• Excellent communication skills both verbal and written Mandatory.
• A problem solving mind-set.
• The ability to multi task
• Able to work well as an individual and as part of a team

Responsibilities:

• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
• Responding to queries regarding Experian, our products, services, data and client accounts
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
• Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Perks:

• Cab facility is Available (Home pickup & Drop)
• 5 Days working

Interview Details:

• Mode of interview: Walkin
• Date: 4 to 5th Nov, 2024
• Timing: 12:30 PM to 3:00 PM
• Contact HR: Deepthi
• Email for Queries: Deepthisai.a@hcltech.com
• Work Location: Chennai-Navalur
• Interview Location: HCL - ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103

 

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