Wolters Kluwer Recruitment Drive; Hiring Cloud Support Engineer – Apply Now

Cloud Support Engineer Job Openings in Pune 2025!!!

Wolters Kluwer announced job vacancy for the post of Cloud Support Engineer. The place of posting will be at Pune (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Wolters Kluwer
Required Qualifications	Graduate
Skills	Azure, Linu, etc..,
Category	Engineering & Technology
Work Type	Hybrid

You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer’s customers for their cloud-hosted financial management software applications. In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.

Θ Positions: Cloud Support Engineer

Θ Job Location: Pune (Hybrid)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R0049626

Roles and Responsibilities:

• Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
• Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
• Monitor, identify, troubleshoot server and network issues.
• Collaborate with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
• Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.
• Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.
• Create documentations, knowledge articles
• Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues

Required Skills & Qualifications:

• Bachelor’s or master’s degree in computer science-related fields.
• Knowledge or experience with Azure or other cloud platforms.
• Desired programming languages: Java, JavaScript, SQL
• Operating systems: Windows (Linux is a plus)
• Experience with application servers like Wildfly or Jboss
• Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts
• Availability for stand-by shifts on monthly level which might require interventions outside the business hours.
• Fluency in English (written and oral)
• Minimum 1 year of experience as a customer support specialist
• Strong problem solving and analytical skills.
• Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.

Nice to have:

• Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.
• Knowledge on Docker and Kubernetes
• Experience with cloud performance tuning and security testing is a plus.
• Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)
• Other languages (such as German or French) are a plus.

 

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