Syncfusion Mega Walk-In Drive; Hiring Customer Support Specialist – Apply Now

Syncfusion seeking a dedicated and empathetic Customer Support Specialist to join their growing team. The ideal candidate will be responsible for delivering top-tier support to their customers, ensuring their inquiries and issues are resolved efficiently and effectively. Candidates with A bachelors degree in fields such as Business, Communications, Information Technology, or a related area is preferred are eligible to apply. Candidates kindly read all the informations given below, before attend the interview

Name of the Organization: Syncfusion

Requisition ID: 17353614837647813

Positions: Customer Support Specialist

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Any degree (Regular).
• A bachelors degree in fields such as Business, Communications, Information Technology, or a related area is preferred.
• Minimum of 60% in all academics (HSC mandatory).
• Graduates between 2022 and 2024
• No gaps of any kind.
• Experience Level: 0 to 2 years

Required Skills:

• Proven experience in a customer support role or similar customer-facing position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Ability to work in shifts.

Responsibilities:

• Respond to customer queries via email, chat, and phone in a timely and professional manner.
• Troubleshoot customer issues and provide effective solutions.
• Guide customers on the use of our products/services, offering step-by-step assistance.
• Document customer interactions and maintain accurate records in the company CRM system.
• Collaborate with internal teams, including product development and sales, to ensure customer feedback is shared and improvements are made.
• Identify common customer challenges and proactively suggest solutions.
• Monitor and report on customer support metrics to drive continuous improvement.
• Participate in training sessions and stay updated with product and industry knowledge.

Benefits:

• This is a full-time position with a competitive salary and benefits package.
• Work from home option (After the probation period)

Walk-In Details:

Venue: Syncfusion Software Pvt Ltd, AJ-217, Eymard Complex, 4th Avenue, Shanthi Colony, Anna Nagar, Chennai - 600040.

Interested and Eligible candidates can come for a walk-in on January 7th, 2025, at 9.00 AM

For any clarifications please contact: recruitment.chn@syncfusion.com

Note: Those who attended the interview already are not eligible for this walk-in.

 

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