Genpact Recruitment Drive; Hiring Management Trainee – Apply Now

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Their 125,000+ people across 30+ countries are driven by their innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by their purpose - the relentless pursuit of a world that works better for people - they serve and transform leading enterprises, including the Fortune Global 500, with their deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of a Management Trainee, Collections.

Name of the Organization: Genpact

Requisition ID: HMS056166

Positions: Management Trainee

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Any Graduate
• Strong Communication Skills (verbal and written)
• High Energy level

Preferred qualifications:

• Good customer handling skills

Job Description:

They are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions

Responsibilities

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a phenomenal teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
• Call out problems to senior staff members and or management as appropriate.

 

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