American Express Recruitment Drive; Hiring Customer Service Analyst – Apply Now

Customer Service Analyst Job Openings in Gurgaon 2025!!!

American Express announced job vacancy for the post of Customer Service Analyst. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	American Express
Required Qualifications	Graduate
Skills	Communications
Category	Support
Work Type	Hybrid

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, they’ll win as a team, striving to uphold their company values and powerful backing promise to provide the world’s best customer experience every day. And they’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Θ Positions: Customer Service Analyst

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 25005414

Required Skills & Qualifications:

• Graduates
• Excellent verbal and written communication skills
• Ability to evaluate Merchant information
• High result orientation
• Ability to take independent decision & meet stringent deadlines
• Demonstrated dependability

Job Description:

• The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
• This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
• Requires the handling of requests by partnering with internal teams as well as client managers
• Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
• Review, analyze, and process merchant requests from the simple to the complex
• Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
• Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
• Strong analytical and collaboration skills
• Excellent written and verbal communication skills
• Demonstrates ability to be self-directed with excellent follow through
• Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care
• Able to interact professionally with all levels of clients
• Ability to manage multiple tasks simultaneously
• Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.

Benefits:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

 

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