American Express Recruitment Drive; Hiring Operations Support – Apply Now

Operations Support Job Openings in Gurgaon 2025!!!

American Express announced job vacancy for the post of Operations Support. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	American Express
Required Qualifications	Graduate
Skills	Communication & Excel skills
Category	Operations
Work Type	Hybrid

The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams – Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment. The incumbent in this role will be responsible to onboard program managers of global commercial clients, solve a major client pain point with data quality and drive enterprise requirement of digital products adoption with enhanced data capabilities.

Θ Positions: Operations Support

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 25004158

Required Skills & Qualifications:

• Graduate with minimum 2 years of analytical experience in a client servicing environment
• Excellent communication skills both verbal and written
• Proven ability to learn new skills in a technical environment – basic technology background is an added advantage
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members
• Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.
• The incumbent should have a performance rating of G3L3 or better in the last review

Good to have skills:

• Data analysis and presentation
• Report/Dashboard creation and change management
• Technical troubleshooting experience
• Consulting on insights and recommendations

Responsibilities:

• Onboard clients to manage their programs digitally
• Build and maintain global reporting for corporate clients
• Provide consultation to Client Management, Onboarding, Program Administrators, etc. to maintaining online data security per enterprise policies
• Provide extraordinary customer issue resolution to queries relating to @work tool. (This requires customer centricity to understand each client need as each client has different reporting setup)
• Other Departmental and administrative work

 

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