Alphanumeric Work From Home Jobs 2025 – Hiring IT Service Desk Analyst | Apply Now

Remote IT Service Desk Analyst Job Openings – Freshers & Experienced Eligible

Alphanumeric has announced new job vacancies for the position of IT Service Desk Analyst. This is a remote, work-from-home (WFH) opportunity open to Graduates, Postgraduates, and Engineering candidates with either fresher or prior IT support experience. This is a great chance for professionals looking for remote IT support careers in India 2025 with competitive pay and growth opportunities.

Company Overview

Name of the Company	Alphanumeric
Required Qualifications	Graduate
Skills	Solid computer keyboarding, multiple monitor, and touchpad skills
Category	IT Support / Service Desk
Work Type	Remote (Work from Home)

Alphanumeric is hiring motivated IT Service Desk Analyststo provide professional, customer-focused support remotely. The role involves resolving customer queries, troubleshooting hardware/software issues, and serving as the single point of contact (SPOC)for incident management. Paid trainingwill be provided.

Job Details

Θ Positions: IT Service Desk Analyst

Θ Job Location: Remote (WFH)

Θ Salary: ₹49,000 INR gross per month

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities

As an IT Service Desk Analyst, your key tasks will include:

• Providing timely IT support to global clients.
• Handling and documenting customer calls using designated service management tools.
• Troubleshooting hardware and software issues remotely.
• Escalating unresolved cases to higher-level support.
• Resetting and unlocking user accounts and passwords.
• Maintaining accurate records of customer interactions.
• Following Standard Operating Procedures (SOPs)for consistent service.
• Updating client knowledge bases with solutions.
• Offering polite, professional, and effective customer communication.
• Working with tools such as ServiceNow, O365, and OKTAfor client support.
• Flexibility to assist in urgent support scenarios.

Required Skills & Qualifications

• Degree in Computer Scienceor related field.
• 1+ year of IT support experience (call center environment preferred).
• A+ certificationor equivalent (Geek Squad/European equivalent).
• Strong knowledge of OKTA, ServiceNow, and Office 365.
• Proficiency with computer keyboarding, multiple monitors, and touchpad operations.
• Solid problem-solving and troubleshooting skills.
• Excellent communication skills in English (written and spoken).
• Customer service orientation with ability to adapt quickly.
• Motivated, proactive, and eager to learn.

Skills Highlight

• IT Service Desk Support
• Remote Troubleshooting
• ServiceNow / OKTA / O365 Expertise
• Customer Communication & Problem Solving

How to Apply?

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Disclaimer: The information provided here is for students, freshers, and experienced candidatesinterested in job opportunities. Job details are sourced directly from Alphanumeric’s official pages. Latest MNC Jobsdoes not guarantee placements and does not charge fees for job information. Please apply only via official company channels and do not make any payments to third parties.