Atlan Work From Home Jobs 2025: Apply Online for Remote Technical Support Engineer Careers

Remote Technical Support Engineer Jobs in India | High-Paying Work From Home IT Support Careers for Freshers & Experienced Professionals

Atlan has officially announced job openings for the post of Technical Support Engineer (Remote – Work From Home) in 2025. This opportunity is open to Graduates, Engineers, and Postgraduates, welcoming both freshers and experienced candidates.

If you are looking for work from home jobs in India 2025, or planning to build a career in remote technical support, SaaS customer service, or IT operations, this role with Atlan provides an excellent chance to work with a fast-growing global startup known for innovation and user delight.

Name of the Company	Atlan
Required Qualifications	Graduate / Engineering / Post Graduate
Skills	Excellent problem-solving, documenting troubleshooting and resolution steps
Category	Customer Experience / Remote Tech Support
Work Type	Remote

Atlan strongly believes in customer delight as a company value. The Customer Happiness team ensures that users not only get their issues resolved but also leave with a positive experience. With a mission to scale customer support functions globally, Atlan offers an exciting remote job opportunity for professionals who are passionate about customer experience, technical troubleshooting, and SaaS support roles.

This is one of the most promising remote technical support jobs in India 2025, offering growth, flexibility, and global exposure. The Technical Support Engineer (Remote) will take ownership of customer issues, troubleshoot complex technical challenges, and collaborate with engineering teams to deliver high-quality support. You will also contribute to process improvement, user documentation, and customer delight initiatives. This is a full-time work from home opportunity where you will be responsible for delivering world-class technical support to global customers.

Θ Positions Available: Technical Support Engineer

Θ Job Location: Remote (Work From Home – India 2025)

Θ Salary: As Per Company Norms (Competitive Work From Home IT Support Salary in India)

Θ Job Type: Full-Time

Roles and Responsibilities

• Take ownership of customer issues and manage escalations by coordinating with relevant teams.
• Perform root-cause analysis and prevent recurring technical issues.
• Handle critical incidents while ensuring compliance with customer SLAs and service quality standards.
• Work with developers and engineers to troubleshoot advanced software problems.
• Use logs, alerts, and monitoring tools to track system health and resolve issues proactively.
• Craft user-facing documentation and training content to enhance customer experience.
• Mentor and train new team members as the Customer Happiness function scales.
• Contribute to process automation and technical workflows for scalable customer support.

Required Skills & Qualifications

• Graduate degree (Engineering, IT, or equivalent).
• Experience in B2B SaaS, data platforms, or IT technical support.
• Familiarity with modern data stack (ETL, BI, Storage, Cloud tools) is a plus.
• Strong troubleshooting skills with escalation management.
• Excellent problem-solving and documentation abilities.
• Basic understanding of at least one programming language (Java, Python, PHP).
• Experience with operational support and incident resolution.
• Strong communication and collaboration skills for working across global teams.

Benefits of Joining Atlan:

• Ownership from Day One – Handle impactful projects from the start.
• Limitless Career Growth – Remote roles with global exposure.
• Work-Life Flexibility – Build your career in a remote-first SaaS company.
• Global Data Community – Collaborate with industry leaders, attend meetups, and explore learning opportunities.

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Disclaimer: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experienced candidates. All recruitment details are sourced directly from the official Atlan career page. Latest MNC Jobs does not guarantee job placement, and the recruitment process will follow Atlan’s official HR guidelines. Latest MNC Jobs never charge any fees for job information. Candidates are strongly advised not to make any payments for job opportunities.