Tech Mahindra Recruitment Drive 2025 | Hiring Associate Customer Support – Apply Online

Associate Customer Support Jobs in Pune 2025 (Freshers & Experienced)

Tech Mahindra is inviting applications for the position of Associate – Customer Support. This is a great opportunity for fresh graduates and experienced candidates looking to start or grow their careers in the BPO and customer service industry. The selected candidates will be posted in Pune, with full-time employment and attractive benefits. More details about the qualifications, responsibilities, and application process are provided below.

Company Overview

Name of the Company	Tech Mahindra
Required Qualifications	Graduate / High School Diploma
Skills	Communication Skills
Category	Business Process Outsourcing (BPO) / Customer Service
Work Type	Onsite
Closing Date	13.November.2025

Job Role: Associate – Customer Support

As an Associate Customer Support Executive at Tech Mahindra, you will be responsible for assisting international customers through various support channels such as phone, chat, and email. You will handle customer concerns, provide accurate information, and ensure a seamless support experience while maintaining company standards. This position offers a dynamic environment to build strong communication, problem-solving, and service-handling skills — essential for career advancement in the customer experience and contact center domain.

Θ Positions: Associate - Customer Support

Θ Job Location: Pune

Θ Salary: As per company norms (including shift allowances and cab facilities)

Θ Job Type: Full Time

Θ Requisition ID: 82273

Roles and Responsibilities

• Manage customer queries, issues, and complaints professionally via phone, email, or chat.
• Deliver outstanding customer support for international clients, ensuring quick and effective resolution.
• Document all customer interactions accurately for quality audits and follow-ups.
• Escalate complex cases to supervisors when required.
• Provide clear information and step-by-step guidance to customers.
• Maintain data accuracy in the customer relationship management (CRM) system.
• Contribute to improving customer satisfaction scores through active listening and empathy.

Required Skills & Qualifications

• Education: Any Graduate / 12th Pass with at least 6 months of experience in customer service or BPO.
• Skills: Excellent verbal and written communication skills in English.
• Basic technical/computer knowledge for managing systems and databases.
• Strong interpersonal and problem-solving abilities.
• Positive attitude and willingness to work in a fast-paced environment.
• Age Limit: Up to 40 years.

Shift Details & Work Schedule

• 5 Days Working, 2 Rotational Week Offs.
• US Rotational Graveyard Shifts (Night Shifts).
• 9.5 Hours per day (including a 1-hour break).
• Both side cab service available within transport boundaries.

Benefits

• Fixed and performance-based incentives.
• Transportation facilities (pickup and drop).
• Exposure to international customer support processes.
• Career development programs and internal promotions.
• Employee engagement and wellness initiatives.

How to Apply

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DISCLAIMER: The information provided here is for informational purposes only for students, freshers, and experienced professionals. All job openings are sourced from the official Tech Mahindra career portal or verified company pages. Latest MNC Jobs does not guarantee job placement and does not charge any fees for job notifications. Applicants are advised to apply only through official company channels and avoid making any payments for employment opportunities.