Yuno Recruitment Drive 2025 | Hiring Technical Support Analyst – Work From Home (Remote Job)

Remote Technical Support Analyst Jobs 2025 | Work From Home IT Support Careers

Yuno has announced Technical Support Analyst work from home job openings for 2025. This opportunity is ideal for graduates, engineers, and experienced professionals who are passionate about technical support, API troubleshooting, and remote IT operations. The posting location will be Remote (Work from Home), with the hiring office based in Bangalore.

Company Overview

Θ Name of the Company: Yuno

Θ Job Role: Technical Support Analyst

Θ Category: Technical Support / IT Operations

Θ Work Type: Remote (Work From Home)

Θ Job Location: Remote (WFH) – Hiring Office: Bangalore

Θ Salary: As per company norms

Θ Job Type: Full-Time

Θ Requisition ID: N/A

About the Role

Yuno is building a high-performing global team, and this is your chance to be part of it! As a Technical Support Analyst, you’ll join the Implementation & Technical Account Management team, helping customers resolve complex technical issues and ensuring system reliability through proactive monitoring and collaboration with backend teams. This is a remote role, giving you the flexibility to work from home while contributing to Yuno’s global digital infrastructure and customer success.

Roles and Responsibilities

• Monitor real-time systems to identify and resolve technical issues before they impact clients.
• Provide Level 1 & Level 2 technical support, acting as the first point of contact for client incidents.
• Manage incidents in a 24/7 support environment, ensuring high availability and response times.
• Analyze and triage technical issues to determine the right resolution path.
• Communicate clearly with both technical and non-technical stakeholders.
• Maintain accurate logs of incidents, client requests, and resolutions.
• Collaborate with Product, Engineering, and Implementation teams to address escalations.
• Suggest improvements for monitoring, automation, and client communication workflows.
• Participate in on-call rotations, post-incident reviews, and root cause analysis.
• Ensure SLA targets, customer satisfaction (CSAT), and issue resolution metrics are consistently achieved.
• Assist with backend scripting, log analysis, and API troubleshooting when required.

Required Skills & Qualifications

• Minimum 1 year of experience in a client-facing technical support or IT helpdesk role (preferably in SaaS, Fintech, or Payment Systems).
• Knowledge of monitoring tools and incident management platforms.
• Understanding of APIs, JSON payloads, and API integration troubleshooting.
• Basic coding or scripting experience in Python, JavaScript, or similar languages.
• Strong problem-solving, analytical, and communication skills.
• Ability to remain calm under pressure and prioritize effectively in critical situations.
• Accountability and ownership mindset with a focus on innovation and improvement.
• Fluency in English (verbal and written).

Preferred Skills

• Hands-on experience with log management tools, cloud monitoring platforms, or alerting systems.
• Familiarity with SaaS and fintech environments.
• Exposure to backend processes, debugging, or API testing.

How to Apply

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Disclaimer: The information provided above is for informational and educational purposes only for students, freshers, and experienced candidates. All recruitment details are sourced directly from the official Yuno career page. Latest MNC Jobs does not charge any fees or guarantee placement. Applicants should apply only through official company channels and beware of fraudulent job offers.