RSA Recruitment Drive 2025 | Hiring Technical Support Engineer 1 – Apply Now!

Technical Support Engineer Jobs in Bangalore 2025 (Hybrid Work Model)

RSA has announced a new job opening for the role of Technical Support Engineer 1 in Bangalore. This opportunity is open to fresh graduates and experienced professionals interested in building a strong career in IT support and cybersecurity technology. If you’re looking for a high-paying technical support engineer job in India or want to grow in the cybersecurity and software support domain, RSA offers an excellent platform to start and expand your career.

Job Overview

Name of the Company: RSA

Job Role: Technical Support Engineer 1

Qualifications: Graduate

Experience: 0-3 years

Salary: INR 4 – 8.1 LPA (via AmbitionBox— estimated based on similar roles)

Job Location: Bangalore (Hybrid – Full Time)

Job Category: Customer & Technical Support

Requisition ID: NA

Last Date: ASAP

Official Company Website: www.rsa.com

About RSA

RSA Security, a global leader in cybersecurity, identity protection, and risk management, empowers organizations to stay secure in an ever-evolving digital world. RSA’s solutions help safeguard enterprises from data breaches, manage access, and detect threats across hybrid IT environments. By joining RSA as a Technical Support Engineer, you will work with cutting-edge technologies while delivering world-class support that helps global customers maintain operational excellence and data protection.

Roles and Responsibilities

• Act as a customer advocate by providing timely technical support and troubleshooting assistance.
• Analyze, diagnose, and resolve product-related issues through email, phone, or remote sessions.
• Collaborate with field engineers and technical specialists to ensure efficient issue resolution.
• Participate in customer conference calls, adapting communication for both technical and non-technical audiences.
• Maintain and contribute to RSA’s Knowledge Base and support documentation.
• Monitor and manage case queues, ensuring timely updates and customer satisfaction.
• Escalate complex issues to higher-level support when required.
• Participate in 24x7 technical support rotations, including weekends and holidays.
• Work toward achieving Subject Matter Expert (SME) status in one or more RSA product areas.
• Perform systems analysis to troubleshoot hardware and software functionality issues.

Required Skills & Qualifications

• Non-Technical Skills
• 0–3 years of relevant experience in customer or technical support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to perform effectively under pressure and in fast-paced environments.
• Self-motivated, adaptable, and proactive learner.
• Willingness to work in rotational shifts.
• Technical Skills
• Basic understanding of cybersecurity fundamentals and IT systems.
• Familiarity with Linux servers, network protocols, and web applications.
• Basic SQL and database knowledge.
• Understanding of APIs is a plus.
• Prior experience in technical support or IT operations is advantageous.
• Education
• Bachelor’s degree in Information Technology, Computer Science, Communications, or a related field.

Work Environment

• The position follows a hybrid model, requiring at least two in-office days per week.
• Candidates should be flexible to support 24x7 operations when required.

How to Apply

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Disclaimer:

The job information provided is for educational and informational purposes only for students, freshers, and professionals. All recruitment details are sourced from official RSA job listings and verified company pages. Latest MNC Jobs does not guarantee placement or charge any fees for providing job information. Candidates are advised not to make any payments to individuals or third parties claiming job offers. Always apply through the official company website or trusted sources only.