Caterpillar Recruitment Drive; Hiring Tech Support Analyst – Apply Now

Tech Support Analyst Job Openings in Chennai 2026!!!

Caterpillar announced job vacancy for the post of Digital Tech Support Analyst. The place of posting will be at Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Caterpillar
Required Qualifications	Graduate
Skills	Knowledge of technical troubleshooting approaches, tools and techniques
Category	Technology, Digital and Data
Work Type	Onsite
Closing Date	29.January.2026

When you join Caterpillar, you're joining a global team who cares not just about the work they do – but also about each other. They are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. They don't just talk about progress and innovation here – they make it happen, with their customers, where they work and live. Together, they are building a better world, so they can all enjoy living in it.

Job Details

Θ Positions: Digital Tech Support Analyst

Θ Job Location: Chennai

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R0000340945

Roles and Responsibilities:

• Delivering technical roadmaps on business processes and applications to support business objectives, standards and processes.
• Communicating about client feedback to technology teams to improve deliverables and meet business requirements.

Skill Descriptors

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience:

• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Communicates and models the criticality of customer focus as an organizational strategy.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.
• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Level Working Knowledge:

• Discovers, analyzes, and resolves hardware, software or application problems.
• Works with vendor-specific diagnostic guides, tools and utilities.
• Handles calls related to product features, applications, and compatibility standards.
• Analyzes code, logs, and current systems as part of advanced troubleshooting.
• Records and reports specific technical problems, solving processes and tools that have been used.

Top Candidates will have:

• Experience with technical troubleshooting for electronic and / or mechanical systems.
• Ticketing experience with common tools such as Salesforce, Azure Dev Ops, or Microsoft PSCRM.
• Experience working with Caterpillar dealers, machine products, or industrial grade electronics.

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Disclaimer:

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