Capco Work from Home Jobs; Hiring Analyst – Apply Now

Remote Functional Support Analyst Job Openings in India 2026!!!

Capco announced job vacancy for the post of Functional Support Analyst - L1. The place of posting will be at Remote (Work from Home) – Hiring office in Chennai & Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Capco (A Wipro Company)
Required Qualifications	Graduate
Skills	Strong analytical and problem-solving skills
Category	Banking Support
Work Type	Remote

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With their presence across 32 cities across globe, they support 100+ clients across banking, financial and Energy sectors. They are recognized for their deep transformation execution and delivery

Job Details

Θ Positions: Functional Support Analyst-L1

Θ Job Location: Remote (Work from Home) – Hiring office in Chennai & Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 7626210

Job Description:

• L1 Functional Support Analyst
• Strong understanding of banking processes (Retail / Corporate / Credit / Payments / Capital Markets).
• Provide L1 functional support for banking applications in a 24x7 environment.
• Monitor, log, categorize, and track incidents as per SLA.
• Perform initial troubleshooting and root cause analysis.
• Analyze logs, transaction data, system behavior, and user inputs.
• Provide detailed RCA reports for recurring or critical issues.
• Work closely with business users and technical teams to resolve issues.
• Escalate unresolved issues to L2/L3 with detailed investigation notes.
• Maintain proper documentation and contribute to knowledge base updates.
• Experience with ticketing tools (ServiceNow, JIRA, Remedy).
• Good understanding of ITIL processes.
• Excellent communication and stakeholder management skills.
• Ability to work in rotational shifts, including night shifts.
• Strong analytical and problem-solving skills.
• Ability to work under pressure in a production support environment.

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