Poshmark Recruitment Drive; Hiring Junior Email Support – Apply Now

Junior Email Support Job Openings in Chennai 2026!!!

Poshmark announced job vacancy for the post of Junior Email Support. The place of posting will be at Chennai (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Poshmark
Required Qualifications	Graduate
Skills	Excellent written and verbal English communication skills
Category	Support
Work Type	Hybrid

As a Community Associate, Email Support you are responsible for providing excellent front-line customer support via email to their growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries--related to orders, their account, and provide detailed product education. Their goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction.

Job Details

Θ Positions: Junior Email Support

Θ Job Location: Chennai (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• Engage with Poshmark users via email support
• Respond to users in a timely, friendly, and professional manner
• Demonstrate empathy through thoughtful and prompt resolutions for the Community
• Research, troubleshoot, and recommend solutions for open orders and account-related issues
• Gather feedback and suggestions from the Community
• Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
• Flexibility to work on holidays and occasional overtime, as required.
• This role will be for 5 working days/week.

Required Skills & Qualifications:

• Should be based in Chennai.
• This role will be Hybrid, with 5 working days/week, 9 hrs/day.
• 0-2 years of equivalent experience in customer service or community support, particularly in e-commerce. Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred; new college graduates are encouraged to apply
• Strong Macbook navigation and typing skills
• Excellent written and verbal English communication skills, with keen attention to detail
• Willing to work on holidays and provide support over weekends, as required
• Problem-solving mindset with the ability to work independently and as part of a team
• Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism
• Enthusiastic about community, customer service, and spreading love and kindness
• Endless patience and a positive attitude with the ability to turn a negative into a positive.
• Competitive by nature; thrives off the success of a team
• Believes that helping users is crucial to the growth and success of the company

How to Apply

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Disclaimer:

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