Optum Recruitment Drive; Hiring Desktop Engineer – Apply Now

They are looking for a friendly, customer-oriented individual to join their team. This position requires you to communicate effectively with users via face to face, phone, email or through an online chat platform to respond to their inquiries. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with their team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities they serve as you help them advance health equity on a global scale.

Name of the Organization: Optum

Requisition ID: 2241670

Positions: Desktop Engineer – I

Location: Chennai

Salary: As per company Norms

Required Skills & Qualifications:

• 1+ years of experience working in a desktop support role
• Proven experience as a Desktop Engineer or in a similar technical support role
• Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications
• Familiarity with network connectivity and basic understanding of IT infrastructure components
• Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
• Proven ability to possess positive energy, be motivated, and eager to learn
• Proven ability to work independently and handle multiple tasks simultaneously
• Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner
• Proven proactive and customer-focused approach to delivering high-quality support services

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• Microsoft Certification professional, CCNA

Physical Requirements:

• Must be able to lift and carry up to 30 pounds
• Must be able to talk, listen, speak, and view electronic equipment

Working Conditions:

• Working conditions are normal for an office environment
• Work requires weekend and/or evening work
• Work may require occasional night shift
• Travel is primarily local during the business day

Training / Certification Requirements:

• Company compliance program modules
• Company safety regulations
• Technical certifications

Primary Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
• Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
• Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software
• Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
• Assist in the implementation of IT policies and security measures to safeguard desktop systems and data
• Stay informed about the latest trends and advancements in desktop technologies to improve support services
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

 

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