Salesforce Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Technical Support Engineer Job Openings in Hyderabad & Bangalore 2026!!!

Salesforce announced a job vacancy for the post of Technical Support Engineer, aligned with technical support engineer jobs at Salesforce. The place of posting will be at Hyderabad & Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Salesforce
Required Qualifications	Graduate
Skills	Excellent written and verbal communication skills
Category	Customer Support
Work Type	Onsite

They are seeking an ambitious, self-directed Support Engineer to join their elite Global Technical Support Organization as part of a salesforce technical support engineer role. This position offers a fast track to mastering the Salesforce Platform and contributing directly to the success of global enterprises using the #1 AI-powered CRM. As a Support Engineer, you will serve as the primary technical authority for customers facing complex challenges, requiring strong analytical, troubleshooting, and diagnostic skills to resolve mission-critical issues and ensure global service reliability.

Job Details

Θ Positions: Technical Support Engineer

Θ Job Location: Hyderabad & Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: JR323181

Roles and Responsibilities:

• Pioneer the Agentic Era of CRM by acting as a technical leader and specialist, staying ahead of emerging AI and automation capabilities to proactively support the future of the #1 AI CRM platform.
• Manage the complete customer journey by owning the end-to-end technical support experience for enterprise customers, ensuring seamless issue resolution.
• Drive critical issue resolution by coordinating and managing the swift resolution of high-impact technical and business issues.
• Investigate and prioritize complex cases by researching, documenting, and prioritizing customer-reported issues, leveraging internal tools and escalation teams while managing time effectively in a dynamic environment.
• Advocate for product refinement through close collaboration with Product Engineering teams to identify gaps, represent the voice of the customer, and drive enhancements that improve the customer experience.
• Achieve exceptional satisfaction by proactively exceeding customer expectations and consistently delivering a high-quality support experience.
• Cultivate technical expertise by continuously building and maintaining deep knowledge across assigned product areas to effectively support customers.
• Provide platform guidance by delivering expert explanations of features and offering best practices for Sales Cloud and Service Cloud usage.
• Contribute to team knowledge by acting as a subject matter expert and supporting peers through the team’s Swarming framework.
• Enable the support ecosystem by creating and maintaining high-quality knowledge base content to enhance efficiency and empower the wider support community.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science or equivalent experience.
• Excellent written and verbal communication skills.
• Experience in Software Product Engineering, Software Programming (e.g., Apex, Python, JavaScript), Big Data, Snowflake, Redshift, or working with Salesforce Data Cloud, Agentforce, Sales Cloud, Service Cloud, or other Salesforce Platform products relevant to a crm technical support engineer position.
• Demonstrated familiarity with core Generative AI concepts, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and prompt engineering or tuning to effectively support AI-powered features.
• Expert-level experience with database concepts, data modeling (relational and non-relational), and advanced SQL or SOQL query writing and performance optimization.
• Proven experience debugging and developing on the Salesforce Platform using Apex, LWC, or advanced Flows.
• Demonstrated capability to troubleshoot complex, high-priority technical issues in a customer-facing environment.
• Ability to effectively prioritize and advance customer issues as required.
• Ability to multi-task and perform efficiently under pressure.

Preferred Requirements

• Certifications in Salesforce Data Cloud Consultant, Agentforce Specialist, Salesforce Platform Developer I/II, Sales Cloud, or Service Cloud.
• Proven understanding of one or more Salesforce products and their cross-cloud integrations, supporting a customer support engineer Salesforce environment.
• Deep technical understanding of Large Language Models (LLMs) and strong expertise in Retrieval-Augmented Generation (RAG) architecture, with a focus on data grounding and knowledge retrieval pipelines, along with advanced prompt engineering and tuning skills.
• Experience with DevOps practices, including CI/CD, Git, and deployment tools, within a Salesforce ecosystem.

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