Forrester Work from Home Jobs; Client Operations Specialist – Latest MNC Jobs

Forrester invites job applications or the post of Client Operations Specialist for Remote (Work from Home) locations. Candidates with BA or BS degree, with a strong track record of academic achievement & ability to work from 6:30 p.m. to 3:30 a.m. IST are eligible to apply. Candidates are advised to apply soon before the link expires

Name of the Organization: Forrester

Notification ID:

Positions: Client Operations Specialist

Location: Remote (Work from Home)

Salary: As per company Norms

Qualifications:

• The ability to work from 6:30 p.m. to 3:30 a.m. IST.
• A minimum of BA or BS degree, with a strong track record of academic achievement.
• Experience with Outlook as an email and scheduling platform is a plus.
• Experience with Salesforce CRM tool is a plus.
• Attention to detail and the ability to meet deadlines.
• Proven track record of working effectively with other colleagues to support shared responsibilities.
• Excellent customer service skills, with the ability to prioritize and manage multiple request types.
• The ability to think, plan, innovate, and execute resourcefully.
• The ability to function effectively in a fast-paced and dynamic environment.

Job Description:

As a member of Forrester’s customer success services organization, the Client Operations Specialist is responsible for the value delivered to Forrester’s biggest clients. The successful candidate for this role will support the customer journey through efficient service and provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.

Responsibilities:

• Support internal client activities, alerting customer success specialists of time-sensitive matters related to their client’s cases.
• Accurately track incoming client volume, ensuring new requests are appropriately assigned within the aligned service levels.
• Ensure all analyst interaction sessions were successfully completed and delivered to clients without any incident.
• Work closely with other coordinator(s), colleagues, and research teams to provide clients with timely communications.
• Track all client-related requests in Forrester's customer relationship management (CRM) database.
• Troubleshoot technical issues for our clients or internal employees.
• Support ad hoc projects related to customer success services as needed.

Online Application Link – Click Here

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